These terms and conditions apply to your purchase of products sold in New Zealand by Poseidon Lights from our retail website. By placing an order on the www.poseidonlights.com website or by telephone to a sales representative at Poseidon Lights, you accept that you have read, understood, and agree to be bound to the terms and conditions set out in this document.
Shopping
Poseidon Lights has been operating in New Zealand since 2019. Products displayed on the site can be purchased using Bank Transfer or MasterCard and Visa credit cards via a secure payment gateway provided by DPS. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of transaction fulfillment. We will never share your personal information, or email address with any 3rd parties unless required to by law. We must receive full payment for the goods that you order before your order can be dispatched. Once payment details have been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us immediately if there is a mistake with your order. If you would like to change or cancel your order, and your goods have not yet shipped we may be able to change this for you. Once the goods have shipped we cannot amend or cancel your order.
Warranty, Exchanges, and Refunds
All products are checked by our quality control team before being dispatched. Filament Bulbs used within a commercial environment come with a 3-month warranty. Filament Bulbs used within a residential environment come with a 6-month warranty. All additional products come with a 12-month warranty. If the product is delivered damaged please notify us on the day of delivery. We will send you a replacement or refund your money once the item is returned to us. Return shipping is at the buyers’ expense. Items deemed defective within the warranty period will be repaired or replaced once the item is returned to us. Return shipping is at the buyers’ expense. All warranty claims must supply proof of purchase. Warranty is not applicable to items damaged by improper or careless use. All electrical work must be carried out by a certified electrician. If you change your mind about a product we can offer an exchange, store credit, or refund. Please contact us when you receive your order, then return items within 7 days, in working, unmarked condition, complete with the original packaging. (This excludes items cut to your measurements). Return shipping is at the buyers’ expense. Items built to your specifications that require altering may incur additional costs.
Delivery
All efforts are made to dispatch your order within 2 business working days from payment clearing and the order being accepted. All shipping is covered by full insurance. Free shipping is New Zealand-wide. We do not deliver to PO Boxes. If you live outside of New Zealand please contact us for a quote on your shipping cost. Delivery times after dispatch; North Island within 2 business days. South Island within 2-3 business days. Please allow an additional 2 days for RD delivery. Tracking details will be sent to the email address provided once your order is collected. Alternatively, orders can be picked up from our New Plymouth showroom.